At Tirtha Apke Naam, we understand that plans may sometimes change. This Refund & Cancellation Policy explains the conditions under which a booking may be cancelled, rescheduled, or refunded.

By making a booking through our Platform, you agree to the terms mentioned below.

1. Cancellation Policy

You may request cancellation of your puja booking up to 48 hours before the scheduled puja date.

To request a cancellation, please contact us using the contact details provided on our website and share your booking details.

Cancellation requests received within the permitted time will be reviewed and processed according to the applicable refund terms.

Important

Once the Sankalpam has been performed, the booking cannot be cancelled or refunded.

This is because the religious service and associated arrangements may have already been initiated with the temple, priest, or service provider.

2. Rescheduling Policy

You may request to reschedule your booking up to 48 hours before the scheduled puja date.

Rescheduling is subject to:

• Availability of the requested date

• Temple availability

• Priest availability

• Applicable religious calendar or muhurat

• Other operational requirements

We cannot guarantee that every requested rescheduling date will be available.

Once the Sankalpam has been performed, the booking cannot be rescheduled.

3. Refund Eligibility

If you cancel a booking within the permitted cancellation period and the Service has not yet been initiated, you may be eligible for a refund.

The applicable refund amount may depend on:

• The cancellation timing

• The type of Service booked

• Any payment gateway or transaction charges

• Any Service-specific terms displayed at the time of booking

Where applicable, any non-refundable charges will be deducted before the refund is processed.

4. Non-Refundable Bookings

A booking will generally not be eligible for cancellation or refund once:

• The Sankalpam has been performed.

• The puja or ritual has already commenced.

• The requested Service has been completed.

• The Service has been specifically marked as non-refundable at the time of booking.

5. Cancellation by Tirtha Apke Naam

In rare circumstances, a puja may need to be cancelled or rescheduled due to reasons such as:

• Temple closure

• Priest unavailability

• Natural disasters

• Severe weather

• Government restrictions

• Temple-specific circumstances

• Other events beyond our reasonable control

If we are unable to provide the booked Service, we may offer you an alternative date or an applicable refund, depending on the circumstances.

6. Refund Processing

Once a refund is approved, it will generally be initiated through the original payment method used for the booking.

The time taken for the refund to reflect in your account may depend on the payment gateway, bank, card issuer, or other financial institution involved.

Tirtha Apke Naam is not responsible for delays caused by banks or third-party payment providers after the refund has been successfully initiated.

7. How to Request a Cancellation or Rescheduling

To request cancellation or rescheduling, please contact us with:

• Booking/Order ID

• Name used for the booking

• Registered mobile number

• Email address

• Scheduled puja date

• Reason for cancellation or rescheduling

Email: xxxxxxxxxxxxx
Phone: xxxxxxxxxxxxx

We recommend submitting your request as early as possible to avoid missing the applicable cancellation window.

8. No-Show Policy

If you do not participate in or respond to a Service where your participation is required, the booking may be treated as completed or non-refundable depending on the nature of the Service.

A no-show does not automatically qualify for a refund or rescheduling.

9. Service-Specific Conditions

Certain pujas, festivals, special occasions, temple-specific services, or devotional offerings may have different cancellation or refund conditions.

Where such conditions apply, they will be communicated on the relevant Service or booking page before payment.

10. Policy Changes

Tirtha Apke Naam reserves the right to update or modify this Refund & Cancellation Policy from time to time.

Any updated version will be published on this page with the revised effective date.

11. Contact Us

For questions regarding cancellations, rescheduling, or refunds, please contact:

Tirtha Apke Naam
Email: xxxxxxxxxxxxx
Phone: xxxxxxxxxxxxx
Address: xxxxxxxxxxxxx

By placing a booking through our Platform, you acknowledge that you have read and understood this Refund & Cancellation Policy.