At Tirtha Apke Naam, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and disclose information when you access or use our website, platform, products, and services.

Through our Platform, we provide access to religious and spiritual services, including puja bookings, temple-related services, sankalp services, devotional offerings, and other related experiences ("Services").

By accessing or using our Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

1. Acceptance of This Privacy Policy

By visiting, accessing, registering on, or using Tirtha Apke Naam, or by voluntarily providing your personal information, you agree to the terms of this Privacy Policy.

If you do not agree with any part of this Privacy Policy, please discontinue using our Platform and Services.

This Privacy Policy should be read together with our Terms & Conditions, Refund Policy, Cancellation Policy, and other applicable policies available on our Platform.

2. Information We May Collect

Depending on the Services you use, we may collect certain information that you voluntarily provide to us.

This may include:

• Full name
• Mobile number
• Email address
• Billing and communication details
• Names of family members or devotees provided for puja or sankalp purposes
• Puja, booking, or service-related information
• Date, time, and location details provided for specific religious services
• Temple or puja preferences
• Address or delivery details, where required
• Information submitted through forms, inquiries, or customer support
• Any other information you voluntarily provide while using our Services

2.1 Payment Information

Payments made through our Platform may be processed through third-party payment gateways or payment service providers.

Tirtha Apke Naam does not directly store your complete debit card, credit card, banking password, or other sensitive payment credentials on its own servers.

Payment-related information is handled by the applicable payment service provider according to its own privacy and security practices.

3. Automatically Collected Information

When you visit or use our Platform, certain technical information may automatically be collected.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Approximate location information
• Pages visited
• Date and time of access
• Referring website or source
• Website interaction and usage information
• Error logs and diagnostic information

This information helps us understand how visitors use our Platform, improve website performance, maintain security, and provide a better user experience.

4. How We Use Your Information

We may use the information collected from you for purposes including:

• Processing and managing your bookings
• Providing puja, devotional, and spiritual Services
• Completing temple or priest-related service requests
• Communicating booking confirmations and updates
• Sending service-related notifications
• Responding to your questions and support requests
• Processing payments and refunds where applicable
• Maintaining records of transactions and bookings
• Improving our website, Services, and user experience
• Preventing fraudulent or unauthorized activities
• Maintaining Platform security
• Complying with applicable legal and regulatory requirements
• Sending promotional communications where permitted by applicable law
• Understanding user preferences and improving our offerings

We may also use aggregated or non-identifiable information for analytics, research, website optimization, and business improvement.

5. Religious and Puja-Related Information

Certain Services may require information such as the devotee's name, family members' names, gotra, date of birth, or other details necessary for performing a puja or sankalp.

Such information may be shared with the relevant temple, priest, pandit, service provider, or authorized person only when reasonably necessary to fulfill the requested Service.

We request users to provide only information that is necessary and accurate for the Service they have selected.

6. Sharing of Information

We may share relevant information with trusted third parties when necessary to provide or improve our Services.

These parties may include:

• Temples and authorized religious service providers
• Pandits, priests, or puja service partners
• Payment gateways and financial service providers
• Website hosting and technology service providers
• Communication and notification service providers
• Analytics and website performance providers
• Advertising or marketing service providers, where applicable
• Professional advisors and service partners
• Government authorities or law-enforcement agencies where legally required

We expect our service providers and partners to handle information responsibly and only for legitimate purposes connected with the Services they provide.

We do not intend to sell your personal information as a standalone commercial product.

7. Cookies and Similar Technologies

Our Platform may use cookies, pixels, web beacons, and similar technologies to improve functionality and understand how visitors interact with our website.

These technologies may be used to:

• Remember preferences
• Maintain website functionality
• Understand website traffic
• Analyze user behavior
• Improve website performance
• Provide relevant content
• Measure advertising and marketing effectiveness

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of the Platform.

8. Third-Party Websites and Services

Our Platform may contain links to third-party websites, payment gateways, social media platforms, or other external services.

Once you leave our Platform or interact with a third-party service, that service may operate under its own privacy policy and terms.

Tirtha Apke Naam does not control and is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

9. Third-Party Payment Services

For payment processing, we may use external payment gateways and service providers.

When you make a payment, certain information may be shared with the relevant payment provider to process and verify the transaction.

The handling of payment information by such providers is governed by their respective terms, privacy policies, and security practices.

10. Data Security

We take reasonable technical and organizational measures to protect your personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss or misuse
• Alteration
• Destruction
• Fraudulent activities

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, you acknowledge that online transmission carries certain inherent risks.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide requested Services
• Maintain booking and transaction records
• Fulfill legitimate business purposes
• Comply with applicable legal and regulatory requirements
• Resolve disputes
• Prevent fraud or misuse
• Enforce our agreements and policies

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information.

These may include:

12.1 Right to Access

You may request information regarding the personal data we hold about you, subject to applicable legal limitations.

12.2 Right to Correction

If you believe that information maintained by us is inaccurate or incomplete, you may request correction or updating of such information.

12.3 Right to Deletion

You may request deletion of your personal information where permitted by applicable law.

Certain information may need to be retained for legal, regulatory, security, accounting, or legitimate business purposes.

12.4 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw your consent by contacting us using the details provided below.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

13. Communications

We may contact you through email, SMS, phone calls, WhatsApp, notifications, or other available communication channels for purposes such as:

• Booking confirmation
• Puja or service updates
• Payment confirmation
• Cancellation or refund information
• Customer support
• Important changes to our Services
• Other essential administrative communications

Where permitted by applicable law, we may also send promotional or informational communications.

You may opt out of non-essential promotional communications using the available unsubscribe or communication preference options.

14. Children's Privacy

Our Platform is not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take reasonable steps to address the matter.

15. User-Submitted Information

Information voluntarily submitted through forms, reviews, comments, inquiries, or other public areas of the Platform may be visible to other users where the relevant feature allows public posting.

Users should avoid submitting sensitive or confidential information in publicly accessible areas.

We are not responsible for information that users voluntarily disclose publicly through interactive features of the Platform.

16. Fraud Prevention and Legal Compliance

We may collect, use, preserve, or disclose information where reasonably necessary to:

• Detect or prevent fraud
• Investigate suspicious transactions
• Protect our Platform and users
• Enforce our Terms and policies
• Respond to legal notices
• Comply with court orders
• Respond to government or law-enforcement requests
• Meet applicable legal and regulatory obligations

17. Business Transfers

In the event of a merger, acquisition, restructuring, sale of assets, business transfer, or similar transaction, personal information may be transferred as part of the relevant business assets.

Any such transfer will be handled subject to applicable laws and contractual obligations.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or business practices.

When we make significant changes, we may provide notice through our Platform or other appropriate communication channels.

The updated Privacy Policy will become effective when posted on this page unless otherwise stated.

We encourage you to review this page periodically.

19. Grievance Officer

In accordance with applicable laws and regulations, users may contact our Grievance Officer regarding privacy-related concerns, complaints, or requests.

Grievance Officer: xxxxxxxxxxxxx
Email: xxxxxxxxxxxxx
Phone: xxxxxxxxxxxxx

We will make reasonable efforts to acknowledge and address complaints within the time period prescribed under applicable law.

20. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle personal information, you can contact us at:

Tirtha Apke Naam
Email: xxxxxxxxxxxxx
Phone: xxxxxxxxxxxxx
Registered Address: xxxxxxxxxxxxx

We will make reasonable efforts to respond to your request and assist you with applicable privacy-related concerns.

21. Your Acceptance

By accessing or using the Tirtha Apke Naam Platform, you confirm that you have read, understood, and accepted this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue your use of the Platform and Services.