सेवेच्या अटी

Welcome to Tirtha Apke Naam. These Terms & Conditions ("Terms") govern your access to and use of the Tirtha Apke Naam website, platform, and the religious, spiritual, devotional, and related services offered through it (collectively, the "Platform" and "Services").

The Platform is operated by Tirtha Apke Naam ("Company", "we", "our", or "us").

By accessing, browsing, registering on, or using our Platform or Services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms, our Privacy Policy, and any other applicable policies published on the Platform.

If you do not agree with these Terms, please do not access or use the Platform or Services.

1. Agreement to These Terms

1.1 Acceptance

By accessing or using the Platform, you confirm that you have read, understood, and accepted these Terms and our Privacy Policy.

1.2 Electronic Agreement

These Terms constitute an electronic record and may be governed by applicable provisions of Indian law, including the Information Technology Act, 2000 and rules made thereunder, as applicable.

No physical or digital signature is required for these Terms to become applicable to your use of the Platform.

1.3 Additional Terms

Certain Services may have additional terms, conditions, eligibility requirements, cancellation rules, or service-specific instructions.

Where applicable, those additional terms will be communicated to you and will form part of these Terms.

2. About Our Services

Tirtha Apke Naam provides an online platform through which users may access and book religious and spiritual services.

Depending on availability, our Services may include:

  • Online puja and ritual bookings
  • Temple-based religious services
  • Devotee and family sankalp services
  • Deity-specific pujas
  • Special occasion and festival pujas
  • Havan and Vedic rituals
  • Prasad or devotional offerings, where applicable
  • Puja photos and/or videos, where applicable
  • Live or recorded puja experiences, where offered
  • Temple visit or pilgrimage-related services, where available
  • Puja scheduling according to available dates and muhurat
  • Booking confirmations and service updates
  • Customer support related to bookings and Services

The availability of a particular Service may depend on temple schedules, priest availability, religious calendars, location, weather, local conditions, or other operational circumstances.

We may add, modify, suspend, or discontinue Services from time to time.

3. Our Responsibilities

We aim to provide a reliable and transparent platform for accessing religious and spiritual Services.

Our responsibilities may include:

  • Providing accurate Service information to the extent reasonably possible
  • Displaying applicable prices and booking details
  • Processing bookings received through the Platform
  • Coordinating with relevant temples, priests, pandits, or service partners
  • Communicating important booking and Service updates
  • Providing available proof of Service completion, such as photographs or videos, where applicable
  • Providing reasonable customer support
  • Maintaining appropriate safeguards for user information
  • Using reasonable efforts to ensure that Services are performed as described

While we make reasonable efforts to coordinate Services, certain aspects may depend on independent temples, priests, service partners, local authorities, or circumstances beyond our control.

4. Eligibility

4.1 Age and Legal Capacity

You must be at least 18 years of age and legally capable of entering into a binding agreement under applicable Indian law to use the Platform and independently purchase Services.

If a minor wishes to use or purchase a Service, such activity should be undertaken with the involvement and consent of a parent or legal guardian.

4.2 Accurate Information

You agree to provide accurate, complete, and current information when making a booking or using our Services.

This may include:

  • Name
  • Mobile number
  • Email address
  • Address
  • Names of devotees or family members
  • Puja-related details
  • Other information required for completing the selected Service

You are responsible for ensuring that the information submitted by you is correct.

5. Account and Login Details

If the Platform provides account registration or login functionality, you are responsible for maintaining the confidentiality of your login credentials.

You agree to:

  • Keep your login information secure
  • Not share your account credentials with unauthorized persons
  • Notify us promptly if you suspect unauthorized access
  • Accept responsibility for activities performed through your account

We reserve the right to suspend or terminate an account where we reasonably believe that it has been misused or these Terms have been violated.

6. Booking and Service Terms

6.1 Booking Confirmation

A booking placed through the Platform is subject to availability and successful payment, where applicable.

A booking will be considered confirmed only after confirmation is communicated through the Platform, email, SMS, WhatsApp, or another applicable communication channel.

6.2 Service Information

We make reasonable efforts to ensure that descriptions, dates, timings, locations, photographs, prices, and other Service information displayed on the Platform are accurate.

However, certain details may change due to temple schedules, religious events, priest availability, weather, local circumstances, or operational requirements.

6.3 Puja Date and Timing

The date and time displayed during booking are subject to availability.

In certain situations, the exact timing of a ritual may be adjusted due to temple schedules, auspicious timings, priest availability, or circumstances beyond our reasonable control.

Where a change materially affects your booking, we will make reasonable efforts to notify you.

6.4 Puja Completion

Where applicable, we may provide photographs, videos, recordings, receipts, or other digital confirmation after completion of the Service.

The format, timing, quality, and availability of such materials may vary depending on the Service and the temple or service provider.

7. User Responsibilities

By using our Platform and Services, you agree that:

  • You will provide truthful and accurate information.
  • You will make payments within the required time.
  • You will review Service details before completing a booking.
  • You will provide correct devotee and family information for sankalp or puja purposes.
  • You will respect the religious nature of the Services.
  • You will communicate respectfully with our team, priests, temples, and service partners.
  • You will not use the Platform for fraudulent or unlawful activities.
  • You will comply with applicable laws and regulations.
  • You will follow the applicable cancellation and refund policies.
  • You will not attempt to misuse or disrupt the Platform.

8. Prohibited Activities

You must not:

  • Provide false, misleading, or fraudulent information.
  • Use another person's account without authorization.
  • Impersonate another person or organization.
  • Attempt to gain unauthorized access to the Platform.
  • Introduce viruses, malware, harmful code, or other malicious software.
  • Interfere with the operation or security of the Platform.
  • Attempt to bypass security or access restrictions.
  • Scrape, crawl, copy, or systematically collect Platform data without permission.
  • Reverse engineer, decompile, or attempt to extract source code from the Platform.
  • Reproduce or commercially exploit our content without authorization.
  • Use the Platform for unlawful, fraudulent, abusive, or malicious purposes.
  • Upload or transmit content that is defamatory, threatening, hateful, obscene, abusive, or unlawful.
  • Violate the intellectual property or other legal rights of another person.
  • Use automated systems to interfere with the normal functioning of the Platform.
  • Resell our Services without prior written authorization.

We reserve the right to restrict, suspend, or terminate access where we reasonably believe these restrictions have been violated.

9. Payment Terms

9.1 Service Fees

The applicable price of a Service will generally be displayed on the Platform before you complete your booking.

You agree to pay the applicable amount for the Service selected by you.

9.2 Payment Methods

Payments may be processed through payment gateways or other payment service providers supported by the Platform.

Available payment methods may include cards, UPI, net banking, wallets, or other payment options made available from time to time.

9.3 Payment Confirmation

A successful payment does not automatically guarantee Service availability unless the booking is subsequently confirmed.

If a payment is received but the requested Service cannot be fulfilled, we will handle the transaction in accordance with our applicable cancellation and refund policies.

9.4 Taxes

Applicable taxes, charges, or statutory fees may be included in or added to the displayed Service price, as applicable under law.

10. Cancellation and Refunds

Cancellation and refund eligibility will depend on the specific Service and the applicable Cancellation & Refund Policy displayed on the Platform.

Before completing a booking, users are advised to carefully review:

  • Cancellation timelines
  • Refund eligibility
  • Applicable deductions
  • Rescheduling conditions
  • Service-specific restrictions

Certain Services may become non-cancellable or non-refundable after the puja, sankalp, ritual, or other Service has been initiated or completed.

Where a refund is approved, the refund will generally be processed through the original payment method or another applicable method, subject to payment gateway and banking timelines.

11. Spiritual and Religious Disclaimer

Tirtha Apke Naam facilitates access to religious and spiritual Services.

We respect the faith, traditions, customs, and beliefs associated with these Services.

However, religious, spiritual, astrological, or devotional Services are performed according to faith, tradition, and customary practices.

We do not guarantee any particular spiritual, financial, medical, personal, professional, or other outcome from participating in a puja, ritual, havan, prayer, sankalp, or devotional activity.

Any spiritual benefit or personal belief associated with a religious practice remains a matter of individual faith and belief.

Our Services should not be considered a substitute for professional medical, legal, financial, psychological, or other professional advice.

12. Temple, Priest and Service Partners

Some Services may be performed by independent temples, priests, pandits, religious institutions, or other authorized service partners.

We may coordinate such Services on behalf of users.

While we make reasonable efforts to work with reliable service providers, certain aspects of a Service may remain dependent on the respective temple, priest, institution, or partner.

Service schedules, rituals, procedures, photographs, videos, and other deliverables may therefore vary depending on the actual circumstances at the location.

13. Intellectual Property

All intellectual property appearing on the Platform, including where applicable:

  • Website design
  • Logos
  • Brand names
  • Text
  • Graphics
  • Images
  • Videos
  • Icons
  • Software
  • Layout
  • User interface
  • Original content
  • Other Platform materials

is owned by or licensed to Tirtha Apke Naam unless otherwise stated.

You may access and use the Platform for your personal and lawful use only.

You may not copy, reproduce, modify, publish, distribute, sell, license, create derivative works from, or commercially exploit Platform content without our prior written permission.

14. User Content

If the Platform allows users to submit reviews, comments, photographs, feedback, or other content, you remain responsible for the content you submit.

You agree that your submitted content must not:

  • Violate applicable law
  • Infringe another person's rights
  • Contain confidential information belonging to another person
  • Be fraudulent or misleading
  • Contain abusive or hateful material
  • Contain malicious software

By submitting content where the relevant feature requires publication or sharing, you grant us permission to use, display, reproduce, or distribute that content as reasonably necessary for operating and promoting the Platform, subject to applicable law and our Privacy Policy.

15. Third-Party Links and Services

The Platform may contain links to third-party websites, payment gateways, social media platforms, or other external services.

Such third-party services operate independently and may have their own terms and privacy policies.

We are not responsible for the content, availability, security, or privacy practices of third-party websites or services.

Users should review the applicable terms and privacy policies before using third-party services.

16. Communications

By providing your contact information and using our Services, you agree that we may contact you regarding:

  • Booking confirmations
  • Payment status
  • Puja schedules
  • Service updates
  • Cancellation or rescheduling
  • Customer support
  • Important Platform notices

Where permitted by applicable law, we may also send promotional or informational communications.

You may opt out of promotional communications using the applicable unsubscribe or communication preference option.

Essential service-related communications may continue where necessary to fulfill your booking or comply with legal obligations.

17. Platform Availability

We make reasonable efforts to keep the Platform available and functioning properly.

However, uninterrupted availability cannot be guaranteed.

The Platform may occasionally become unavailable due to:

  • Maintenance
  • Software updates
  • Server issues
  • Internet or network problems
  • Security incidents
  • Third-party service failures
  • Natural disasters
  • Government restrictions
  • Other circumstances beyond our reasonable control

We reserve the right to modify, suspend, or temporarily discontinue any part of the Platform where reasonably necessary.

18. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Platform and Services are provided on an "as available" and "as is" basis.

We do not guarantee that:

  • The Platform will always be available.
  • The Platform will be completely error-free.
  • All information will always be current or free from inaccuracies.
  • Every Service will always be available at every location or date.
  • The Platform will be free from technical issues or interruptions.

We will, however, make reasonable efforts to correct errors and maintain the quality of our Services.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Tirtha Apke Naam and its employees, representatives, partners, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform or Services.

This may include, where legally permissible:

  • Loss of profits
  • Loss of data
  • Loss of business opportunities
  • Loss of goodwill
  • Service interruptions
  • Third-party failures
  • Technical problems

Our liability, where liability cannot legally be excluded, will be limited to the amount actually paid by you for the specific Service giving rise to the claim, subject to applicable law.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

20. Indemnification

You agree to indemnify and hold harmless Tirtha Apke Naam, its representatives, employees, partners, service providers, and affiliates from claims, losses, liabilities, damages, costs, or expenses arising from:

  • Your violation of these Terms
  • Your misuse of the Platform
  • Your violation of applicable laws
  • Your infringement of another person's rights
  • Fraudulent or unauthorized activity associated with your account
  • Information or content submitted by you

This provision will apply to the extent permitted by applicable law.

21. Suspension and Termination

We may restrict, suspend, or terminate your access to the Platform or Services if:

  • You violate these Terms.
  • You provide false or fraudulent information.
  • You engage in unlawful activity.
  • You misuse the Platform.
  • You interfere with Platform security or functionality.
  • Your actions create risk to other users, service providers, or the Platform.

You may stop using the Platform at any time.

Termination will not affect rights or obligations that arose before termination or provisions that are intended to survive termination.

22. Privacy

Your use of the Platform is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

By using the Platform, you acknowledge that you have reviewed and understood our Privacy Policy.

23. Changes to These Terms

We may update these Terms from time to time to reflect:

  • Changes in our Services
  • Changes in technology
  • Changes in applicable law
  • Operational changes
  • Improvements to the Platform

Updated Terms will be posted on this page along with a revised "Last Updated" date where appropriate.

Your continued use of the Platform after updated Terms are published will constitute acceptance of the revised Terms, subject to applicable law.

24. Force Majeure

We will not be responsible for delays, interruptions, cancellations, or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Natural disasters
  • Floods
  • Earthquakes
  • Fire
  • Severe weather
  • Government restrictions
  • Strikes
  • Civil disturbances
  • War
  • Acts of terrorism
  • Epidemics or pandemics
  • Temple closures
  • Power or internet failures
  • Technical failures
  • Other unforeseen circumstances

Where reasonably possible, we will make efforts to communicate significant changes and provide available alternatives.

25. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising from or relating to these Terms or the Services shall be subject to the jurisdiction of the competent courts having jurisdiction over the location of the Company.

Jurisdiction: xxxxxxxxxxxxx

26. Grievance Officer

For complaints, concerns, or grievances relating to the Platform or Services, you may contact:

Grievance Officer: xxxxxxxxxxxxx
Email: xxxxxxxxxxxxx
Phone: xxxxxxxxxxxxx

We will make reasonable efforts to acknowledge and address grievances within the time period prescribed under applicable law.

27. Contact Us

For questions regarding these Terms, Services, bookings, cancellations, or other concerns, please contact us at:

Tirtha Apke Naam
Email: xxxxxxxxxxxxx
Phone: xxxxxxxxxxxxx
Address: xxxxxxxxxxxxx

28. Entire Agreement

These Terms, together with our Privacy Policy, Cancellation & Refund Policy, and any applicable Service-specific terms, constitute the agreement between you and Tirtha Apke Naam concerning your use of the Platform and Services.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by law.

By using the Tirtha Apke Naam Platform, you confirm that you have read, understood, and agreed to these Terms & Conditions.